Overhauls and personal shopping experiences include our services only, which leaves you entirely in control of setting your shopping budget.

That’s entirely up to you! We’ve had experience with all kinds of different budgets, and we’re experts at making recommendations that suit your style and budget. When we get to know you via your intake forms, you’ll provide us with an idea of what your budget is. We will make it work!

Of course! We have worked with clients that have conditions requiring specific consideration and accommodations, and/or value-based style preferences. Overhauls and personal shopping are truly designed to help with these kinds of specific requests.

You will be assigned one of our expert stylists based on the team’s schedule and availability. For more info about our people, check our About the Team page!

This is our most comprehensive service that gives you a totally revamped wardrobe with a ton of style options! It begins with a closet edit where you purge Purge PURGE everything that’s not serving you anymore (don’t worry - we give you full instructions how you need to do this!!!), we connect and look at what remains in your closet (and anything you were unsure of when you did your edit) and decide the TRUE keepers. Then we get to work to provide you with your list of recommended items for purchase - all linked for easy shopping - and then proceed with a try-on, any remaining recommendations or replacements, and we provide you style boards giving you tons of options for mixing and matching your wardrobe.... And you feel like a brand new fabulous human!

Overhauls begin at the start of each month and occasionally we will book a season in advance.

Check the overhaul page for more details on when we’re taking bookings, and sign-up for email alerts when overhauls are available

An overhaul takes about 4 weeks to complete from the time you start your edit, to receiving your

final style boards. It’s important clients understand that the process requires time commitment to edit, connect for appointments, try-ons, and shopping. We’ll reach out at the beginning of the month in order to begin the process. At this point we will obtain all of your ino and book your appointments for the month to keep things on track.

The overhaul is the only service where we offer a wardrobe edit and some clients purchase the service to do the edit with us, and have our team create style boards out of what remains - that’s cool! If you simply want to add to your closet, consider purchasing multiple personal shopping hours to get the items you’re specifically looking for.

Several options to help: personal shopping hours still connect you to a stylist for personalized recommendations, and you purchase as many hours as you’d like; style guides are a great way to get the expertise of a stylist, and are designed to suit the masses on a range of different style themes.; membership is great value to gain access to ALL the style guides we sell, a style library, and more exclusive content and offers; check Instagram and Pinterest for so much FREE content and style advice and honest recommendations.

You can purchase the product using your email so it doesn’t spoil the surprise. When you give your gift, the recipient can reach out to us to schedule their service. If you need help coordinating this, get in touch! (Did you know we have video greetings you can gift with this service???)

Gift cards are not redeemable for the overhaul service at this time.

We are happy to work with you to reschedule your overhaul if necessary, however we do not

offer refunds for the overhaul service.

Rarely does someone require a secondary FULL overhaul, but you might want incremental wardrobe support seasonally or for special occasions, and/or life changes. Get in touch and we can help with either personal shopping hours, or specialized rates for a refresh (a special perk for past overhaul clients!)

Nope.

That depends on what you’re looking for and how many options you’d like. Normally one hour of personal shopping will provide a couple of options for head to toe ensembles with accessory & styling options OR several options of one type of request (i.e. I NEED NEW toppers, denim, pants or dresses).

When you you purchase personal shop hours, you’ll fill out a personalized intake form for your stylist to work with, and they’ll spend that shopping hour scouting out options for you, and styling it all to send back to you! These requests are fulfilled via email, and if a stylist requires more info or thinks a virtual connect is necessary, they’ll get in touch. Options are sent in a PDF file with shoppable links for easy purchasing.

This service is turned around quickly, so depending on the request it could take up to 1-2 weeks. Please be sure if your request is timely, or for an event, you leave ample time for shopping! On the other hand, don’t purchase the service too far in advance if you’re not prepared to shop right away - we don’t want those shoppable links to go stale or sell out!

This doesn’t happen often at all, but get in touch, and we’ll make it right.

The majority of our personal shopping hours are virtual. For people that live in the GTA we will meet you at Sherway Gardens Mall to do personal in-person shopping.

You can visit the personal shopping page and sign up for email alerts. When they become available for purchase again, you’ll receive an automated email alerting you!

You can purchase gift cards for someone to redeem for the service. That way they can schedule the service when they need it.

The guides are worth hundreds of dollars in personal shopping hours, so we’ve value-priced them so that shopping with a stylist can be more accessible and affordable to the masses. You may want to consider membership for even further value because for almost the price of ONE guide monthly, you can get access to ALL the guides we sell + a ton of other benefits!

We audit the guides regularly to ensure there’s ample sizes and stock available with retailers, to avoid disappointment. If too many items sell out, or there’s not ample stock available, we remove the guide. We use our discretion when conducting weekly audits to ensure customers get the most value out of our guides!!!

Membership is great value to gain access to ALL things Charly Goss!!! You’ll be able to check out all the guides we sell, a style library, a list of brand discount codes (we’re always updating), an invite to our members only Facebook group, exclusive content, and first access to our sales, special releases, and events. Note: it’s important to keep your payment details up to date; if your billing payment is declined, membership is automatically cancelled. You can read more details about membership on our sign up page.

Membership is billed monthly based on when you originally signed up, and can be cancelled at any time; please note that as soon as membership is cancelled, so too is access.

Style guides are a great way to get the expertise of a stylist, and are designed to suit the masses on a range of different style themes. You’ll get PAGES of shoppable links of our top recommendations, and style boards to show you how to style the pieces. You can click on the items, and shop directly from the retailer. These make great gifts and are perfect for adding new items to your wardrobe seasonally.

The guides are sent to your email following your purchase. PLEASE DOWNLOAD AND SAVE the guide to your device so that you will not lose access, and can enjoy the guide in perpetuity as a reference.

Please ensure you have saved the guide to your device when you get it. The link that resends you the guide will only work for a limited time, so saving the guide is imperative. We do not make it a practice to resend guides.

Overhauls and personal shopping experiences include our services only, which leaves you entirely in control of setting your shopping budget.

That’s entirely up to you! We’ve had experience with all kinds of different budgets, and we’re experts at making recommendations that suit your style and budget. When we get to know you via your intake forms, you’ll provide us with an idea of what your budget is. We will make it work!

Of course! We have worked with clients that have conditions requiring specific consideration and accommodations, and/or value-based style preferences. Overhauls and personal shopping are truly designed to help with these kinds of specific requests.

You will be assigned one of our expert stylists based on the team’s schedule and availability. For more info about our people, check our About the Team page!

This is our most comprehensive service that gives you a totally revamped wardrobe with a ton of style options! It begins with a closet edit where you purge Purge PURGE everything that’s not serving you anymore (don’t worry - we give you full instructions how you need to do this!!!), we connect and look at what remains in your closet (and anything you were unsure of when you did your edit) and decide the TRUE keepers. Then we get to work to provide you with your list of recommended items for purchase - all linked for easy shopping - and then proceed with a try-on, any remaining recommendations or replacements, and we provide you style boards giving you tons of options for mixing and matching your wardrobe.... And you feel like a brand new fabulous human!

Overhauls begin at the start of each month and occasionally we will book a season in advance.

Check the overhaul page for more details on when we’re taking bookings, and sign-up for email alerts when overhauls are available

An overhaul takes about 4 weeks to complete from the time you start your edit, to receiving your

final style boards. It’s important clients understand that the process requires time commitment to edit, connect for appointments, try-ons, and shopping. We’ll reach out at the beginning of the month in order to begin the process. At this point we will obtain all of your ino and book your appointments for the month to keep things on track.

The overhaul is the only service where we offer a wardrobe edit and some clients purchase the service to do the edit with us, and have our team create style boards out of what remains - that’s cool! If you simply want to add to your closet, consider purchasing multiple personal shopping hours to get the items you’re specifically looking for.

Several options to help: personal shopping hours still connect you to a stylist for personalized recommendations, and you purchase as many hours as you’d like; style guides are a great way to get the expertise of a stylist, and are designed to suit the masses on a range of different style themes.; membership is great value to gain access to ALL the style guides we sell, a style library, and more exclusive content and offers; check Instagram and Pinterest for so much FREE content and style advice and honest recommendations.

You can purchase the product using your email so it doesn’t spoil the surprise. When you give your gift, the recipient can reach out to us to schedule their service. If you need help coordinating this, get in touch! (Did you know we have video greetings you can gift with this service???)

Gift cards are not redeemable for the overhaul service at this time.

We are happy to work with you to reschedule your overhaul if necessary, however we do not

offer refunds for the overhaul service.

Rarely does someone require a secondary FULL overhaul, but you might want incremental wardrobe support seasonally or for special occasions, and/or life changes. Get in touch and we can help with either personal shopping hours, or specialized rates for a refresh (a special perk for past overhaul clients!)

Nope.

You will be assigned one of our expert stylists based on the team’s schedule and availability. If Charly’s schedule permits, yes absolutely, but we have a super talented team of stylists who are also here for kick-ass support! For more info about our people, check our About the Team page!

That depends on what you’re looking for and how many options you’d like. Normally one hour of personal shopping will provide a couple of options for head to toe ensembles with accessory & styling options OR several options of one type of request (i.e. I NEED NEW toppers, denim, pants or dresses).

When you you purchase personal shop hours, you’ll fill out a personalized intake form for your stylist to work with, and they’ll spend that shopping hour scouting out options for you, and styling it all to send back to you! These requests are fulfilled via email, and if a stylist requires more info or thinks a virtual connect is necessary, they’ll get in touch. Options are sent in a PDF file with shoppable links for easy purchasing.

This service is turned around quickly, so depending on the request it could take up to 1-2 weeks. Please be sure if your request is timely, or for an event, you leave ample time for shopping! On the other hand, don’t purchase the service too far in advance if you’re not prepared to shop right away - we don’t want those shoppable links to go stale or sell out!

This doesn’t happen often at all, but get in touch, and we’ll make it right.

The majority of our personal shopping hours are virtual. For people that live in the GTA we will meet you at Sherway Gardens Mall to do personal in-person shopping.

You can visit the personal shopping page and sign up for email alerts. When they become available for purchase again, you’ll receive an automated email alerting you!

You can purchase gift cards for someone to redeem for the service. That way they can schedule the service when they need it.

Style guides are a great way to get the expertise of a stylist, and are designed to suit the masses on a range of different style themes. You’ll get PAGES of shoppable links of our top recommendations, and style boards to show you how to style the pieces. You can click on the items, and shop directly from the retailer. These make great gifts and are perfect for adding new items to your wardrobe seasonally.

The guides are sent to your email following your purchase. PLEASE DOWNLOAD AND SAVE the guide to your device so that you will not lose access, and can enjoy the guide in perpetuity as a reference.

Please ensure you have saved the guide to your device when you get it. The link that resends you the guide will only work for a limited time, so saving the guide is imperative. We do not make it a practice to resend guides.

The guides are worth hundreds of dollars in personal shopping hours, so we’ve value-priced them so that shopping with a stylist can be more accessible and affordable to the masses. You may want to consider membership for even further value because for almost the price of ONE guide monthly, you can get access to ALL the guides we sell + a ton of other benefits!

We audit the guides regularly to ensure there’s ample sizes and stock available with retailers, to avoid disappointment. If too many items sell out, or there’s not ample stock available, we remove the guide. We use our discretion when conducting weekly audits to ensure customers get the most value out of our guides!!!

Membership is great value to gain access to ALL things Charly Goss!!! You’ll be able to check out all the guides we sell, a style library, a list of brand discount codes (we’re always updating), an invite to our members only Facebook group, exclusive content, and first access to our sales, special releases, and events. Note: it’s important to keep your payment details up to date; if your billing payment is declined, membership is automatically cancelled. You can read more details about membership on our sign up page.

Membership is billed monthly based on when you originally signed up, and can be cancelled at any time; please note that as soon as membership is cancelled, so too is access.

No refund, only studio credit for cancelled bookings (feel free reschedule at a time that best suits

you!)

Please note that there are two flights of exterior stairs to access our studio, and the washroom is not equipped with accessibility aids at this time.

We have wardrobe racks, a projector and ring light available for these sessions. And of course the furniture and styling items that are in space, as well as a closet full of fun styling options for you to choose from!

20 Seated or standing

The studio is not licenced and if a booked event is serving alcohol, we require you to provide us a copy of the Special Occasion Permit you’ve purchased for the event (SOP’s are available through LCBO locations at the Customer Service Desk). We will also require you to provide a copy of your bar/service contract to prove you have Smart Serve Certified staff onsite.